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4/18/2026
Welcome to Pinpoint Marketing, LLC’s website. By using our site and booking a cruise, you agree to these Terms and Conditions.
All times listed are Hawaii Standard Time (HST).
We offer boat cruises departing from the following boat harbor.
*Service availability may vary based on weather, tides, and capacity limits.
We reserve the right to refuse service to anyone who is disruptive or under the influence. Safety is our priority.
All text, images, and media on this website are owned by Pinpoint Marketing, LLC and may not be used without permission.
We are not liable for personal injuries, lost items, or delays caused by weather or circumstances beyond our control.
These Terms are governed by the laws of the State of Hawaii.
Requirements for Minors' Participation
Participants under the age of 18 must be accompanied by an adult.
Recommendation for Travel Insurance
While we take great care to ensure our guests' safety, we strongly recommend that international visitors obtain travel insurance before departure for added peace of mind.
If participation in the tour becomes impossible due to transportation issues such as aircraft or ships, or due to force majeure events like strikes, cancellation fees will still apply according to our cancellation policy, except in cases with valid justification.
Kaneohe Sandbar Snorkeling Tours and Private Cruises
| 1 - 8 Passengers |
100% charge if canceled after 12:00 pm 2 days prior or no show. |
|---|---|
| 9 - 24 Passengers |
50% charge if canceled after 12:00 pm 14 days prior. 100% charge if canceled after 12:00 pm 7 days prior. |
| 25 Passengers And More, Catamaran Charter |
50% charge if canceled after 2 months prior 100% charge if canceled after 1 month prior |
Waikiki / Ko Olina Private Cruises
| Cruise Fee |
Any cancellations made after noon of 2 days prior to the tour will be subject to a 100% cancellation charge of the total amount of the tour. *Holiday Rate |
|---|---|
| A La Carte Food Options |
*Lunch, Charcuterie Board, and Cake Any cancellations made after noon of 2 days prior to the tour will be subject to a 100% cancellation charge of the total amount of the tour. |
| Chef on Board |
8-14 Days Prior to Charter: 15% of the total optional fee is non-refundable. 7 Days or Less Prior to Charter: 40% of the total optional fee is non-refundable. Within 3 days of Charter: 75% of the total optional fee is non-refundable. |
| Special Optional Orders |
The rates and the cancellation policy for the special optional orders should be determined each time depending on the customer's request. |
| Paid Transportation Service |
Not refundable after noon 2 days before the tour regardless of the reason including cancellation due to inclement weather. |
Cancellation Policy For Inclement Weather
This policy applies when we determine that the tour must be canceled prior to its start due to unavoidable circumstances such as inclement weather.
| Tour fee | Tour Fee 100% refund |
|---|---|
| Chef on Board |
In the event that the Captain must cancel the charter due to inclement weather or unforeseen circumstances within 72 hours of the scheduled departure time, 75% of the total optional fee is non-refundable. In such cases, we offer the following options at no additional charge: - Rescheduling: We will work with you to reschedule the charter to a mutually agreeable date- In-Slip Dining: If rescheduling is not possible, we will provide an in-slip dining experience - Chef's Delivery: If rescheduling is not possible, our chef can provide a dining experience at your hotel or residence |
| Paid Transportation Service | Not refundable |
| Protection Plan | 100% refund |
If you are unable to arrive at the meeting point by the designated time on your tour date, you will not be able to participate in the tour. In such cases, it will be considered a same-day cancellation and a 100% cancellation fee will apply.
We reserve the right to cancel tours due to safety or operational issues. If we cancel, we will offer a full refund or reschedule.
Pinpoint Marketing, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our websites under the domain cptbruce.com .
We do not sell or rent your personal data. We may share data with:
We may use cookies to track activity on our website.
Depending on your location, you may have rights to:
For questions about this policy or your data, contact us at:
Email: reservation@cptbruce.com
Phone: +1-808-922-2343
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