CAPTAIN BRUCE

FAQ

What is the maximum number of people allowed on tour?

We comply with the guideline of the Hawai’i Department of Land and Natural Resources (DLNR), Division of Boating and Ocean Recreation (DOBOR).

* Updated: 3/28/2022

Kaneʻohe Bay Sandbar

Turtle Watching & Snorkeling Tour : Max 30 passengers. Up to two boats
Private Boat Charter : Max 6 passengers. Up to two boats - Speed Boat and Pontoon Boat

Waikiki Cruises

Private Boat Cruise - Serendipity : Max 12 passengers

Ko Olina Cruises

Private Boat Cruise - Coppélia : Max 12 passengers

We are driving to the harbor. Where should we park?

Please find the marked parking area on our map.

Kaneʻohe Bay Sandbar >> [MAP]

Please park in the parking area in the Heeiakea boat harbor.

Please note:

Stalls for the trailer is a tow-away zone.
The parking gets busy on Saturday and we suggest you arrive a little early to find parking space.

Kewalo Basin Harbor >>[MAP]

Ko Olina Marina >>[MAP]

What if there's hazardous weather at the time of my departure?

Our main priority is to ensure a fun and safe time out at sea.

In Hawai’i, the weather may change instantly, our captain holds the right to make the final call determining if conditions are safe for your group to enter the water for snorkeling.

We will contact you as soon as we decide to cancel the tour and we will either reschedule your reservation or refund the tour fee.

I'm looking for a fishing boat charter.

We do not offer the fishing charter. Our plans are designed for snorkeling, paddle boarding, swimming or just relax & cruise on the Hawai’i ocean.

Can we bring a 5 month old?

Babies or toddlers are welcome to participate! Just keep your eye on your children.

We have life jackets for infants as well.

There is no age restriction. We have had guests from 4 month old to 92 years old in our history!

Is there a bathroom on the boat?

Kaneʻohe Bay Sandbar Tours or Private Charters : Please use the bathroom on our catamaran boats.

Waikiki and Ko Olina Cruises Each boat has a bathroom.

What is your cancellation policy?

KANEOHE SANDBAR

Any cancellations made after 2 days prior to the activity will be subject to a charge of 100% of the total amount.

* Group more than 9 guests

Any cancellations made after 14 days prior to the activity will be subject to a charge of 50% of the total amount.

Any cancellations made after 7 days prior to the activity will be subject to a charge of 50% of the total amount.

WAIKIKI and KO OLINA

Any cancellations made after 2 days prior to the activity will be subject to a charge of 100% of the total amount.

Customers will receive refunds in case of operator cancellation due to weather or other unforeseen circumstances.
No-shows will be charged the full price.