To modify or cancel your reservation, please contact our Waikiki office with the following information: Your reservation confirmation email also includes a contact link. Using…
View More How do I modify my reservation?Category: FAQ General
I couldn’t complete the credit card payment on the reservation form. What should I do?
Your card issuer may be restricting overseas transactions.Please contact your card company or try another credit card.If the issue persists, please contact us. reservation@cptbruce.com 1-808-922-2343
View More I couldn’t complete the credit card payment on the reservation form. What should I do?FAQ – Ash Scatter
How should I bring the remains onto the boat? In Hawaii, there are no strict regulations regarding the container for the remains. While some choose…
View More FAQ – Ash ScatterDo you operate tours on holidays?
Kane’ohe Bay Tours at Kaneohe Bay are not available on Sundays or U.S. holidays, so the reservation calendar will not be open on those dates.…
View More Do you operate tours on holidays?What should I wear?
Please join the tour in casual clothing that you don’t mind getting wet. There’s no changing area available, so please wear your swimsuit before arriving…
View More What should I wear?Valuables & Belongings
All belongings are the responsibility of each guest. Boat space is limited, so we ask that you avoid bringing large bags or luggage. Cameras, video…
View More Valuables & BelongingsTo our guests with physical disabilities
Guests who are able to walk independently and are accompanied by an assisting companion are welcome to join our tour. Please note that there are…
View More To our guests with physical disabilitiesDo you pick us up at our hotel?
Kaneohe Sandbar Tours Please select one of these options and enter your accommodation details at the time of booking. See also: My hotel is not…
View More Do you pick us up at our hotel?Can I have more than 12 guests in my group?
Each boat in our fleet can carry a max passenger limit due to Federal U.S. Coast Guard Regulations. The maximum number of passengers includes children…
View More Can I have more than 12 guests in my group?What is your cancellation policy?
Kaneohe Sandbar Tours and Private Cruises Any cancellations made after 2 days prior to the activity will be subject to a charge of 100% of…
View More What is your cancellation policy?