To modify or cancel your reservation, please contact our Waikiki office with the following information: Your reservation confirmation email also includes a contact link. Using…
View More How do I modify my reservation?Category: FAQ General
I couldn’t complete the credit card payment on the reservation form. What should I do?
Your card issuer may be restricting overseas transactions.Please contact your card company or try another credit card.If the issue persists, please contact us. reservation@cptbruce.com 1-808-922-2343
View More I couldn’t complete the credit card payment on the reservation form. What should I do?FAQ – Ash Scatter
How should I bring the remains onto the boat? In Hawaii, there are no strict regulations regarding the container for the remains. While some choose…
View More FAQ – Ash ScatterTo our guests with physical disabilities
Guests who are able to walk independently and are accompanied by an assisting companion are welcome to join our tour. Please note that there are…
View More To our guests with physical disabilitiesDo you pick us up at our hotel?
Kaneohe Sandbar Tours Please select one of these options and enter your accommodation details at the time of booking. Waikiki or Ko Olina Cruises We…
View More Do you pick us up at our hotel?Can I have more than 12 guests in my group?
Each boat in our fleet can carry a max passenger limit due to Federal U.S. Coast Guard Regulations. The maximum number of passengers includes children…
View More Can I have more than 12 guests in my group?Health and Safety Guidelines
Our primary concern is always the health and safety of our guests and crew. We follow the State of Hawaii to restart businesses, and the…
View More Health and Safety GuidelinesDo you provide alcoholic drinks?
We do not provide or sell alcoholic beverages on board at this time. Feel free to bring your own drinks to enjoy onboard. For your…
View More Do you provide alcoholic drinks?What is the maximum number of people allowed on tour?
We comply with the guideline of the Hawai’i Department of Land and Natural Resources (DLNR), Division of Boating and Ocean Recreation (DOBOR). Kaneʻohe Bay Sandbar…
View More What is the maximum number of people allowed on tour?We are driving to the harbor. Where should we park?
If you are driving to the harbor, please be sure to arrive by the meeting time. Please note that if we are unable to meet…
View More We are driving to the harbor. Where should we park?